At idompe, your privacy is not an afterthought — it is built into how we design and operate our platform. This Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and the rights you have over your own information.
All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption. Data stored in our databases is encrypted at rest using AES-256. Payment credentials are never stored on idompe servers — they are tokenised through our payment processor.
idompe does not sell, rent, or trade your personal information to any third party for marketing purposes. Data shared with service providers is strictly limited to what is necessary for them to perform their contracted function on our behalf.
You may request access to, correction of, or deletion of your personal data at any time. idompe responds to all verified data subject requests within 30 calendar days. No fees are charged for standard access requests.
We retain personal data only for as long as it is needed to deliver our services or meet our legal obligations. Transaction records are retained for seven years to satisfy financial regulatory requirements. Marketing opt-in records are cleared upon withdrawal of consent.
Access to personal data within idompe is restricted to employees and contractors who require it to perform their specific job functions. All staff with data access undergo mandatory data protection training and are bound by confidentiality obligations.
Players who opt out of marketing communications will be removed from all promotional mailing lists within 72 hours of their request. Transactional communications (e.g., withdrawal confirmations, security alerts) are not affected by marketing opt-out preferences.
This Privacy Policy ("Policy") is issued by idompe ("the Company", "We", "Us", "Our"), the operator of the online gaming platform available at https://idompe.cam (the "Platform"). It describes how we collect, use, store, disclose, and protect personal data relating to individuals ("Players", "Users", "You") who access or use our Platform, including our sportsbook, casino, live dealer, and support services.
idompe is committed to protecting the privacy of all individuals whose data we process. We handle personal data in accordance with applicable data protection legislation and in line with the principles of data minimisation, purpose limitation, transparency, and accountability.
Plain English Summary: We collect only the data we need to run your account and comply with our legal obligations. We do not sell your data. You can ask us to show you, correct, or delete your data at any time.
By registering an account on the Platform or by continuing to use our services after this Policy has been brought to your attention, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to arrange account closure.
Throughout this Policy, the following terms carry the meanings set out below:
Any information that relates to an identified or identifiable natural person, including name, identification number, location data, online identifiers, or factors relating to that person's physical, economic, or online identity.
Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion, whether or not by automated means.
The entity that determines the purposes and means of processing personal data. idompe acts as the Data Controller for all personal data collected through the Platform.
A third party that processes personal data on behalf of idompe, under contractual instructions and subject to binding data protection obligations.
A freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data for a stated purpose. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.
The identity verification process required under applicable anti-money laundering regulations, involving the collection and verification of government-issued identification, proof of address, and related documentation.
idompe collects the following categories of personal data, depending on your interaction with the Platform:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number (e.g., MyKad, passport) | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address (including city, postcode) | Registration & account updates |
| Financial Data | Bank account name and last-4 digits, e-wallet account identifiers (Touch 'n Go, Boost, GrabPay), transaction history, deposit/withdrawal amounts in MYR | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, login history | Automated — during platform use |
| Usage Data | Pages visited, games played, bets placed, session duration, bonus interactions, support chat transcripts | Automated — during platform use |
| Communication Data | Content of emails, live chat messages, and WhatsApp communications sent to our support team | When contacting support |
| Verification Documents | Scanned or photographed copies of government ID, proof of address (utility bill, bank statement), selfie photographs for liveness checks | KYC verification |
Sensitive Data: idompe does not intentionally collect special categories of personal data (e.g., racial origin, health data, biometric data for identification) except where required by law or explicitly requested as part of a responsible gambling self-exclusion process. Where such data is collected, it is processed under the most restrictive safeguards available to us.
idompe collects personal data through the following channels and methods:
idompe processes personal data only where a lawful basis for doing so exists. The applicable lawful bases, and the processing activities to which they apply, are set out below:
Processing required to enter into or perform our contract with you — including account creation, identity verification, processing of deposits and withdrawals, and providing access to gaming services.
Processing required to comply with applicable laws and regulations — including anti-money laundering (AML) checks, age verification obligations, tax reporting requirements, and responses to lawful requests from regulatory or law enforcement authorities.
Processing carried out for idompe's legitimate business interests, where those interests are not overridden by your fundamental rights — including fraud prevention, platform security monitoring, responsible gambling risk profiling, and service improvement analytics.
Processing based on your explicit consent — including the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
idompe uses the personal data we hold about you for the following specific purposes:
idompe does not sell, rent, or trade your personal data. We may share data with the following categories of recipients only where necessary and only to the extent required:
All third parties with whom idompe shares personal data are required to handle that data in accordance with applicable data protection law and are permitted to use it only for the specific purpose for which it was disclosed.
idompe uses cookies and similar tracking technologies (web beacons, pixel tags, local storage objects) to operate and improve the Platform. The categories of cookies we use are described below:
Essential for the Platform to function. These cookies maintain your session, remember your login state, and prevent cross-site request forgery. They cannot be disabled without breaking core Platform functionality.
Collect aggregate, anonymised data about how users interact with the Platform — which pages are visited most frequently, how long sessions last, and where errors occur. Used internally to improve Platform performance. No individual user is identified from this data.
Remember your preferences (language, currency display, interface layout) to personalise your experience on return visits. These cookies do not track activity across other websites.
Used to track which promotional messages you have seen and responded to, so we can avoid sending repeated offers. Only activated where you have provided explicit consent. You may withdraw consent by updating your cookie preferences in your Account settings.
You may manage cookie preferences through your browser settings or through the cookie consent manager available in your idompe Account. Note that disabling strictly necessary cookies will impair or prevent your ability to use the Platform.
idompe retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The principal retention periods are as follows:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account & identity records | Duration of account + 5 years post-closure | Legal obligation (AML / KYC regulations) |
| Transaction records (deposits / withdrawals in MYR) | 7 years from transaction date | Financial regulatory requirement |
| KYC verification documents | 5 years post-account closure | Anti-money laundering legislation |
| Support chat & email records | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Marketing preferences & opt-in records | Until consent withdrawn + 1 year | Consent & legal compliance |
| Technical logs (IP, session data) | 12 months | Security & fraud prevention |
| Responsible gambling self-exclusion records | Duration of exclusion + 5 years | Legal obligation & duty of care |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual.
idompe implements a comprehensive set of technical and organisational security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:
While idompe implements industry-standard security practices, no data transmission over the internet can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your Account credentials and for notifying us immediately if you suspect unauthorised access.
Subject to applicable law, you have the following rights in respect of your personal data held by idompe. To exercise any of these rights, please contact us at [email protected] with "Data Rights Request" in the subject line. We will respond within 30 calendar days of receiving a verified request.
Request a copy of all personal data we hold about you, in a structured and readable format.
Request correction of inaccurate or incomplete personal data. Some corrections require KYC re-verification.
Request deletion of your personal data, subject to our legal obligations (e.g., AML retention requirements).
Request that we restrict processing of your data in certain circumstances while a dispute or rectification request is resolved.
Request a machine-readable copy of data you have provided to us, suitable for transfer to another service provider.
Object to processing carried out on the basis of our legitimate interests, including profiling for marketing purposes.
Withdraw consent for marketing communications or non-essential cookies at any time, without affecting prior lawful processing.
Lodge a complaint with the relevant data protection supervisory authority if you believe we have not handled your data lawfully.
idompe does not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive. We may require identity verification before processing a request to ensure data is not disclosed to an unauthorised third party.
The idompe Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from persons under the age of 21 and we do not permit anyone under 21 to register an account or use our services.
All new accounts are subject to mandatory KYC age verification before deposit access is granted. If idompe becomes aware — through our verification process or any other means — that personal data has been collected from or that an account is held by a person under the age of 21, that account will be immediately suspended, all associated personal data will be deleted as soon as legally permissible, and any funds held in the account will be returned to the originating payment source.
If you are a parent or guardian and believe that a minor has registered on the Platform, please contact us immediately at [email protected]. We will investigate and take appropriate action within 24 hours of receiving your report.
idompe's primary operations and data storage are configured with the security and regulatory requirements of the Malaysian market in mind. In certain circumstances, personal data may be transferred to or accessed from locations outside Malaysia — for example, where our cloud infrastructure provider hosts data in overseas data centres, or where a third-party service provider operates from a different jurisdiction.
Where such transfers occur, idompe ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that which applies in Malaysia. Safeguards employed include contractual clauses that impose data protection obligations on the recipient, and selection of providers who maintain internationally recognised security certifications.
idompe may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. The date of the most recent revision is displayed prominently at the top of this page.
Where changes are material — meaning they significantly affect the way we use your personal data or the rights available to you — we will notify you by email to the address held on your Account and/or by a prominent notice on the Platform, no less than 14 days before the changes take effect. This notification period allows you to review the changes and, if you do not agree with them, close your Account before they become binding.
Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any changes.
For all privacy-related enquiries, data subject access requests, or complaints, please contact the idompe data protection team using the details below. Please include "Privacy Request" or "Data Rights" in the subject line of your communication to ensure your enquiry is routed to the correct team.
Send all formal data rights requests and privacy enquiries to [email protected]. We acknowledge all requests within 3 business days and respond in full within 30 calendar days of receiving satisfactory identity verification.
For general privacy questions or informal enquiries, our live chat support team (available 24/7) can assist. For formal data subject requests, we recommend email to ensure a documented paper trail.
Available daily from 8AM to 12AM MYT for account-related queries. Formal data rights requests should be submitted via email.
For further information about our data practices or to review our full Terms and Conditions, please visit our Terms & Conditions page.
If you have any questions about how we handle your data, want to exercise your data rights, or simply want to know more about idompe, our support team is available 24/7 and will respond in under 3 minutes on live chat.
🔞 idompe is strictly for players aged 21 and above. Play responsibly. Responsible Gambling